Frequently Asked Questions (FAQs)

1. Are your paintings original?

Yes. All artworks at SeaandView are 100% hand-painted oil paintings on canvas. Each piece is created by skilled artists, making every artwork unique. Slight variations in texture, brushwork, and color are natural and part of the beauty of original art.

2. How long does shipping take?

Shipping times vary depending on your location.

Processing Time: 3–7 business days
Shipping Time: 7–15 business days (depending on destination)

You will receive a tracking number once your order has been shipped.

3. Do you ship internationally?

Yes, we ship worldwide. Shipping times and customs fees may vary depending on your country.

Please note: Any customs duties or import taxes are the responsibility of the customer.

4. How can I track my order?

Once your order has shipped, we will email you a tracking number. You can use this number to track your package through the courier’s website.

If you have not received tracking information, please contact us at service@seaandview.com.

5. What if my artwork arrives damaged?

We sincerely apologize if your item arrives damaged during transit.

We offer free replacements for damaged items. Please email us at service@seaandview.com with:

Your order number
Clear photos of the damaged artwork
Photos of the packaging

We will handle the courier claim and send a replacement within just a few days.

6. What is your return policy?

We offer a 30-Day Money-Back Guarantee.

You may return eligible items within 30 days of delivery for a full refund. The artwork must be returned in original condition and securely packaged.

Return shipping costs and any customs fees are the responsibility of the customer.

For full details, please refer to our Refund & Return Policy.

7. Can I cancel my order?

If your order has not yet been shipped, please contact us as soon as possible at service@seaandview.com.

If the order has already been shipped, it cannot be canceled and must follow our return process.

8. Do you offer custom artwork?

Yes, we offer custom sizes, colors, and personalized requests.

Please note: Custom artworks are non-refundable and non-returnable once safely delivered, as they are made specifically for you.

9. How are the paintings packaged?

All paintings are carefully packaged to ensure safe delivery. We use protective materials and sturdy packaging to prevent damage during transit.

We recommend keeping the original packaging until you are fully satisfied with your purchase.

10. How long does it take to receive a refund?

Once we receive and inspect your returned artwork:

Refunds are processed within 3 business days.
PayPal / Shop Pay: Up to 3 business days to reflect.
Credit Card: 3–7 business days depending on your bank.

11. What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, and other secure payment options available at checkout.

12. How can I contact customer support?

You can reach us at:

Email: service@seaandview.com

We aim to respond within 24 hours. If you do not see a reply, please check your spam folder.